Refund policy

Refund Policy

Because every SANA product is a fresh, perishable, cold-pressed food item, we are unable to accept returns or exchanges once an order has been delivered or picked up. This is a food-safety requirement — for everyone's protection, we cannot resell or restock perishable juice. All sales of juices, shots, boxes, and cleanse programs are final.

That said, we stand fully behind every bottle. If something isn't right, we'll make it right.

If your order arrives damaged, spoiled, incorrect, or incomplete, contact us within 24 hours of delivery at info@sanawb.com with your order number and a photo of the issue. We'll send a replacement or issue a refund for the affected items — your choice.

Changes & cancellations. Need to change or cancel an order? Just reach us at info@sanawb.com before our 5:00pm cutoff the day before your scheduled delivery, and we'll take care of it at no charge. Once an order has been prepped or is out for delivery, we're unable to cancel or modify it.

Missed deliveries. Our juices are flash-frozen and delivered cold, so a short time at your door is fine. If you won't be home, we recommend leaving out a cooler. We aren't able to refund orders that were delivered successfully to the address provided but not retrieved in a reasonable time.

Cleanse programs & subscriptions. Cleanse programs are made fresh to order and follow the same all-sales-final policy once prepped. To pause, skip, or cancel a subscription, see our Cancellations policy or email info@sanawb.com before your next cutoff.

Refund timing. Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank.

Questions? We're real people in Orlando — email info@sanawb.com and we'll help.